The window

You have 14 days from delivery to start a return. Refunds go back to the original payment method.

Condition

Keep the product, its packaging, accessories and any tags while you decide whether to return it. Contact the store for the return conditions that apply to your product, including any personalised or hygiene-sensitive items.

How to start a return

1. Open the link in your confirmation email, or find your order using its reference and your email address.
2. Email us at the address on Contact with your order number and the reason.
3. We’ll reply with how to send it back, including who pays for return postage.

Faulty or damaged items

If something arrives damaged or faulty, email support with a photo and your order number. This is separate from the return window above, and your statutory rights are not affected.